Exceptional Floor Staff Needed for Luxury Hospitality Experience at Tekira, Jakarta

Join Tekira, a premier hospitality destination in South Jakarta, where we blend luxury, comfort, and exceptional service to create unforgettable guest experiences. We are seeking dynamic and passionate Floor Staff to join our team and play a pivotal role in maintaining our impeccable standards.

As a Floor Staff at Tekira, you will be the face of our luxury hotel, ensuring that every guest feels welcomed and valued. You will be responsible for managing the front desk, greeting guests, and providing them with the highest level of service. This role offers a unique opportunity to be part of a team that is dedicated to creating exceptional guest experiences.

📋 Tanggung Jawab Pekerjaan

• Manage the front desk operations, including check-ins, check-outs, and guest inquiries.
• Greet and welcome guests with a warm and professional demeanor.
• Provide information about hotel amenities, local attractions, and services.
• Handle guest complaints and concerns with empathy and efficiency.
• Assist with room assignments, special requests, and reservations.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Follow up with guests to ensure their satisfaction and address any issues.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a hospitality or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Fluent in English and Indonesian.
• Ability to work well under pressure and meet tight deadlines.
• Previous experience in a luxury hotel setting is a plus.
• Professional appearance and demeanor.
• Knowledge of hotel management software such as PMS (Property Management System) is a plus.

🛠️ Keahlian

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