Entry-Level Customer Service Representative (CSR) - Remote Opportunity in Bali

STACKph · 📍 Remote (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, Bali) · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 3000000 - Rp 4500000 per bulan

Are you a fresh graduate looking to kickstart your career in customer service? STACKph is offering an exciting Entry-Level Customer Service Representative (CSR) position with a fully virtual hiring process and remote work opportunities in Bali. Our company is a dynamic and growing startup based in Canggu, Bali, specializing in digital marketing and web development. We are seeking a passionate and detail-oriented individual to join our team and provide exceptional customer service.

As an Entry-Level CSR at STACKph, you will be the first point of contact for our clients and customers. You will handle incoming calls, emails, and chat inquiries, ensuring that our clients receive prompt and professional responses. You will also be responsible for managing our customer service database using tools like HubSpot and Zendesk. This role offers a unique opportunity to work remotely from anywhere in Bali, allowing you to enjoy the beautiful island while building a rewarding career in customer service.

📋 Tanggung Jawab Pekerjaan

Handle incoming calls, emails, and chat inquiries from clients and customers, providing prompt and professional responses.
Manage our customer service database using tools like HubSpot and Zendesk.
Assist in the development and implementation of customer service processes and procedures.
Monitor and analyze customer service metrics to identify areas for improvement.
Provide excellent customer service by being polite, patient, and empathetic.
Collaborate with the marketing and sales teams to ensure that our clients receive the best possible experience.
Stay up-to-date with industry trends and best practices in customer service.
Participate in team meetings and contribute to the development of our customer service strategy.

🎓 Kualifikasi & Syarat

Fresh graduate with a degree in Business Administration, Communication, or a related field.
Basic knowledge of customer service software and tools, such as HubSpot and Zendesk.
Excellent communication skills, both written and verbal.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Proficiency in English, both written and spoken.
Willingness to work remotely and adapt to a virtual work environment.
Passionate about customer service and committed to providing excellent customer experiences.